Sky Q remote stopped controlling my Sony KE-55A8 since applying F/W update V6.5076

[ksaro1]

I have a Sony Bravia KE-55A8 that recently had a F/W update applied. I then noticed that neither the volume nor the power On/Off were working from the Sky Q remote. I then went to the Settings of the Sky Q box and re-configured the Sky Q remote to control the TV. It can now control the Volume. However, it still doesn't control the Power On/Off for the TV. I have to use the Sony's own remote now to Power the TV off when finished watching TV.

Have other Sony users noticed this behaviour since their latest F/W update has been released?

Prior to this update the Sky Q remote was controlling my Sony as expected.

[LightFoot]

Hi @ksaro1 

Just to be clear, when you hold down the Sky Q Remote power button for about 3 seconds it does not toggle the power (off or on) on the TV?

[ksaro1]

---

@LightFoot wrote:

Hi @ksaro1 

Just to be clear, when you hold down the Sky Q Remote power button for about 3 seconds it does not toggle the power (off or on) on the TV?

---

It did before the F/W upgrade, correct. It no longer does this.

[HannahEd01 · Accepted solution]

Hey Ksaro1, have you tried the steps here: https://www.sky.com/help/program-your-remote ? Also, try unplugging everything from the TV and the TV from the mains for two mins.

[ksaro1]

Power off all and unplugging all for 2 minutes seems to have done the trick. Thanks.

[HannahEd01]

Hey ksaro1, happy for you 🕺🏻.