Solution for Netflix not working

[MiCal1967]

For those who paid Euro 7.99 and need to watch their movies

Open ES file Explorer

Go to / Device

Go to System (Open folder)

Go to app (open folder)

Find netflix-ninja-release.apk

Select to execute

Select Install

If a message says you cannot install go to Allow Uknown sources and select On

This will give you a message of Update for Netflix.

Just do it and installation will start.

Then everything will work again.

[heathffields]

Hi Quinnicus,
Done that, no parental control, cache cleared. Still a spinning circle.

[Anonymous]

Hi there

Sony has just released a support doc, they are now advising in disabling BT Protect too:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/131513/kw/

A concern i have is that they are advising a factory reset of the router too if it doesnt resolve it.

But if you've only just turned parental controls and the bt protect, might be best to wait a few hours as suggested.

Cheers

[heathffields]

Removed BT protect. Hooray! Have now got Netflix. This has been hard work, let's hope the next update won't be such a pain.

[sishbi]

I have the same issue, I have tried resetting router (BT Home Hub 5) and also restarted TV many times.

I have now disabled BT Protect / Family Protection but still no joy.

Any other ideas?

There was a suggestion to factory reset the TV, but I cannot find the option.  All I see is 'Initial Setup' - is this the same ?

TV model: KDL-43W807C

I have the latest firmware, although the issue started before I applied it.

[MiCal1967]

@sishbi

Try this. Might work for you:

• Install ES File Explorer app
• Open ES File Explorer
• Go to / Device
• Go to System (Open folder)
• Go to app (open folder)
• Find netflix-ninja-release.apk
• Select to execute
• Select Install

If a message says you cannot install go to Allow Uknown sources and select On

This will give you a message of Update for Netflix.

Just do it and Installation/Update will start.

About factory reset procedure is here:

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/kw/

[ggu_73]

done all this. still no result 😞

[MiCal1967]

@ggu_73 @sishbi

Did you first clear :

• Settings-Apps-System app-Enjoy Netflix more anytime, cache and data.
• Settings-Apps-System app-Netflix, cache and data

and then do both procedures?

Another option is to download Netfix app:

https://www.apkmirror.com/apk/netflix-inc/netflix-for-android-tv/netflix-for-android-tv-3-0-2-build-...

and install this again using ES File Explorer from a flash drive.

I don't know if this works but you can give a try.

You can also do a "forget" to your wifi connection with your router and create it again. I don't understand why Sony focuses issue  on BT routers.

Or.. do a factory reset:smileyalert:

[heathffields]

I have a BT home hub, the problem was with the BT protect feature, it was preventing the connection to Netflix, turning it off solved the problem.

[heathffields]

Turning off BT protect did it for me, I had also gone into settings-running apps-Netflix-force stop and cleared the cache and data.

[sishbi]

The following things have not worked:

 - turning off BT Protect / Family Protection

 - installing netflix-for-ninja.apk on /System/apps/

 - resetting and clearing cache for Netflix app (although I have not tried that since installing the ninja version)

I will try next: doing a Factory Reset (now that I have the procedure - thanks!)

I am a bit wary about using a very different version of the netflix app downloaded from a mirror and side-loading onto the TV.  I am hoping that BT / Sony / Netflix can sort this out without introducing any additional hack.

Thanks for the suggestions.