Sony 49" 4K Ultra HD LED | KD49XE8005BU & Remote

[antgriffin]

Hi all

• Sony 49" 4K Ultra HD LED Smart TV - Black | KD49XE8005BU
• Voice Remote Control: RMF-TX300E

A recent software on the TV and coincidentally or not, the remote won't power on the TV in the morning (after those hours of inactivity). New batteries; Remote works once the TV is unplugged, plugged in and the TV power button is pressed (from what I recall). 

Timer etc. is off. 

Any help or suggestions much appreciated!

[EdwinaU]

Hi Ant,

Welcome to the community.

We'll look into this and let you know what we find out. Someone else in the community may be able to advise in the meantime.

Best wishes,

Ed

[Vanilla_]

Hi antgriffin,

I'd suggest that you try to reset the TV to factory settings. Maybe that's just a software glitch after the update. Here are the reset steps: https://www.sony.co.uk/electronics/support/articles/00114591

Let us know if this resolves it.

Vanilla_