SONY A90J 65INCH - DEAD PIXEL

[JayByrne]

I have just received 65inch A90J TV and while checking the panel I have noticed a dead pixel, 

Any hits or tips on how to rectify this issue, the tv is being used for 3 days now for extended periods and it is still off/dead. 

I have read pixel refresh can help however also heard pixel refresh can cause other issues, 

TV is within return period so just wondering what do ye suggest I do? 

Any sony staff able to comment?

Thanks

[Joe_Dohn]

I would honestly try a software update in case it was caused by a bug/glitch, or just have it exchanged from the store.

[EUSupport_EN]

Can you provide us with a picture of the screen?

[JayByrne]

There are no software updates available. 

[JayByrne]

Photo attached. Not sure whether to run pixel refresh or try exchange. Thing is the rest of the panel is very clean. 

[JayByrne]

 

[JayByrne]

 

[EUSupport_EN]

Unfortunately, we're unable to see an issue with these pictures. This would be considered within factory specifications.

[JayByrne]

Thanks for your response, 

For what is being called a Master Series and costing so much a premium over others I expect a perfect panel.

I am in contact with retailer for replacement and well within return policy should we not reach a satisfactory solution.

[Joe_Dohn]

Hopefully, your next post is some good news!