SONY BRAVIA KD49XE8396 DLNA was working but now seems blocked for mobile phone

[jbthemanforme]

I am not sure if this is the right place to ask this question, so appologies if it is not.

I bought this TV a few days ago and everything was fine.  I also have a Samsung TV with DLNA and this also works from my Mobile phone via an App called Skifta.

I could watch Video and Pictures from my Mobile on the new Sony TV

However, 2 days later my Mobile phone using this App cannot see the Sony TV but can see the Samsung. I have re-installed the App and also tried other Apps but none can see the TV.

I can Ping the TV's IP from my phone and also using the Youtube Phone App push that to the Sony as it shows in the list ( not via Chrome cast as my phone does not support it ) and that works fine.

It is as if the DLNA is somehow blocked.

I cannot see any settings in the Sony Setup regarding this particular Item. I did try the Server Diag and it says OK.

Would be gratefull for any tips// Oh and yes they are all on the same network.

I have also tried it from another Mobile phone and still does not find the TV - only the Samsung.

Thanks in advance

[Owen_G]

Hi there,

Welcome to the community. We suggest you try and perform a factory reset, and see it this solves the problem: http://bit.ly/2snNRHc. Can you please let us know how you get on?

Thanks,

Owen

[jbthemanforme · Accepted solution]

Hello Owen

I did do a factory reset and that did not solve it.  However, I have 3 other PC on my network and I noticed that I could PING the TV from 2 of them but not the third. I checked the PC firewall on that PC and disabled it but made not difference.

As I metioned I could PING the TV from my phone and get a reply.

As one of my PCs could not Ping the TV I decided to disconnect the Router ( which was working perfect on all services ) and restart it..  I checked the TV and I could Ping it from the PC that failed and then I opened the Phone App and I can see the TV and show video and pictures.

I think at some time during the night BT had done a reboot of the Router ( which happens to all non fixed IP homeusers  ) to change my main IP ( as it is not a fixed IP ) and somehow it left the Router in a sorry state even thought the  DNLA was not working was the New TV , it did work on the old Samsung.

Anyway, the Router reboot solved the problem which I must say I did not even think that could of been the problem,,

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