Having spent near a £1000 on a new, but albeit faulty TV (Kdl50w805cbu) & sound system, I am appalled at the after care. The TV is just under 2 months old and has clusters of dead pixels (5, possibly more near the centre of screen), also an issue with the screen auto dimming when all related options are turned off.
Firstly told by customer service that it would be swapped with a brand new replacement, great, exactly what I paid for. Now being told that I'll receive a refurbished replacement which in my opinion is pretty unfair with the money spent. If I wanted refurbished, I'd have bought one. Also, if this can go wrong with brand new stock, God knows what can go wrong with a refurbished item. Expected much better from Sony. Will be looking elsewhere from now on, the attitude of the customer service reps is disgusting and the latest models seem like complete trash, that's without a mention of the awful buggy software which often prevents the TV from even being switched off! Anyone thinking of a purchase, do yourself a favour and stick with Samsung!
