Hi All,
I've onging issues with a 65 XH90, details are follows...
- Bought early Dec from JL, in a deal including Sony HT-SD35 soundbar (which is a temp solution until I get a Sonos Arc)
- Set up and worked fine for about 3 weeks (over EARC connector for SB)
- One evening SB made a loud 'stuttering' noise and disconnected from TV
- TV can see SB on the HDMI port but Bravia Sync can't see it, plus when selected there is no sound
- Tried all sorts to resolve without success
- Couple of days later I turned on the TV and the SB 'burst back into life'
- Next day the stuttering occurred again and no sound.
- Next day the sound resumed
- JL replaced SB
- Worked at first then a couple of days later the same problems
- Spent an hour with Sony Tech Support, completed a TV Hard Reset (which then took me a couple of hours to put all my settings back)
- No problems for 10 days
- Friday evening I noticed my remote control was playing up
- Checked and TV Bluetooth has switched off and couldn't turn back on (which was causing the RC issue)
- Turned TV on/off
- BT was still off and unable to turn on
- SB disconnected again at this point
- Left the TV and SB unplugged overnight to force a soft reset
- Switched everything back on the next morning (Sat) and was able to enable BT and reconnect the RC (although it saw it as a new RC rather than reconnecting the old one)
- SB still not able to connect, and that's the same as I write this post on Sunday afternoon/
Any ideas?
I'm on with JL Director Relations (due to a complaint early on when I was getting nowhere with the first line support), and to be honest he's being really supportive - however I suspect this is leading to another call with Sony Tech Support and Hard Reset (and all the follow-up settings activity) with a 'clean bill of health' following that.
Have I got a dodgy set which needs replacing, or is this the norm with this set?
Ideally I'd like to get this sorted before the ARC arrives, so any help/advice would be much appreciated.
Thanks in advance.
Regards
John
