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XBR850E 75'' displaying lines only when streaming, not during menu

Audinac
New
April 2019
April 2019

XBR850E 75'' displaying lines only when streaming, not during menu

Hi, can someone think of a solution to the following problem? Whenever I stream with ANY app I get the lines in the 2nd photo, but if I move around the menu I'm good.

 

I've tried restarting the TV, resetting to factory default, updating to latest Android version, clearing cache, unplugging for 2 minutes, etc. I don't know what else to do.

 

Menu is free of any linesMenu is free of any linesClearly visible corrupted color lines at the bottom of the screen during streamingClearly visible corrupted color lines at the bottom of the screen during streaming

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Audinac
New
April 2019
April 2019

BTW across ALL streaming apps the lines are always in the same place

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