PlayMemories Home installation fail

[Kastoft]

Hi,

I have a new Windows 10 installed.

I just downloaded PMH 5.5.01 and run the installation. After the installation program finished I got an error message:

'The installation failed. If you continue to use this application, some features may run unexpectedly. Try uninstalling and reinstalling the application. '

I have done this twice with the same result. Of course, I have switched off and turned on the PC after uninstallation before I made a new installation.

What to do now?

Hopr one of you are able to help.

Cheers, anja

[jumpsuit]

Hi @Kastoft and welcome to the Community 

Its possibly a conflict between the latest Windows 10 updates

and PlayMemories.

It may be worth you attempting to install it using the full module installer

(which allows you to install PlayMemories Home without downloading its related files during installation),

or even see if the PlayMemories repair tool can help.

Both can be found on this page

[Kastoft]

Hi jumpsuit,

Thanks for your quick reply

I just tried your sugestion - with the seme result 

Anja

[jumpsuit]

Hi again

At least you tried

I think its probably best to contact Support about this

in case they are aware of any current issues.

The UK contact details are: Here

Keep us posted

[Kastoft]

Thanks again!

a request allready sent to support.