PlayMemories Website Purchase Problems

[terrymac64]

I am trying to purchase an app for my RX100 III. I log in on the page, and tick the "I am not a robot " box. sometimes a tick appears, sometimes I get a grid of 9 photos and a request to tick those with a car in before I get a tick. As soon as I hit the sign in key I get a message "verify you are not a robot" This happens over and over again. WHy they need a robot check on this page anyway defeats me? 

Anyone else had this problem??

[batee5]

Hi terrymac64,

Welcome to our community!

Sorry to hear you have to go through that. I know how frustrating this could be but the CAPTCHA is a security measure necessary to keep your account information safe, especially that it has sensitive payment details.

Have you tried logging in using a different internet browser or from a different computer if possible?

Regards,

Batee5

[terrymac64]

Yes- I tried in Chrome and Internet explorer and got the same result- entering email, password, show I am not a robot, in an endless loop. I have contacted Sony and they suggested same as you

Any other thoughts??

[batee5]

Hi terrymac64,

Have you tried to clear the cached data and the cookies of your browser? This could help.

Regards,

Batee5

[terrymac64]

Yes, done that. Makes no difference..."Verify you are not a robot" appears every time I try,on different computers and different browsers.  I cannot believe I am the only one who has met this problem

[mfogarty1986]

I have been having the same problem, been trying for months. No solutions. Can anyone help????

[terrymac64]

I finally solved the problem by reregistering with a new password. Don't
know why it didn't like the old one, but no problems since


Virus-free.
www.avast.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>