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Audio Help please

profile.country.GB.title
Whybowhybo
New

Audio Help please

I have just subscribed to Disney+ and there is no sound on my downstairs TV but others work.

I think it thinks I have 5.1 but I don’t as Netflix on the same Tv defaults to 5.1 but on Netflix while annoying I can adjust the audio on their app but Disney+ no such option. 
I have searched the audio settings on the TV but it states it’s on TV speakers but not sure what other setting I need to change?

The kids are driving me mad to sort it out so help is much appreciated.

3 REPLIES 3
profile.country.GB.title
Win_88
Specialist

Hi

 

Which model do you have?

profile.country.GB.title
Whybowhybo
New

Thanks for getting in touch and ll solved now after several hours despite it being a TV issue it was the fact my Sky Audio was set to Dolby plus which is not supported by Disney plus! 
I am a technical idiot and appreciate your offer to help.

Sophiaalex4
Explorer

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