Cashback site is down

[ANMsad]

I keep getting an error message when trying to fill out the form for my cashback on a Sony A7.

Is this happening to anyone else?

[1958RJ]

Yes same issue trying for cash back on a RX100 M3, have emailed Sony no reply back yet

[Anonymous]

Hi both

The actual webpage is working for me:

https://www.sony.co.uk/cashback/summer-cashback/product-validation

Is it producing an error when you press 'Submit'?  If so, what error message are you getting?  Are you able to add a screenshot here?

Cheers

[cass_n]

Hi @ANMsad,

Please can you let us know the exact A7 model you are having issues claiming cashback for?  Is it the ILCE7B.CE or ILCE7KB.CE?  We will then investigate further.

Many thanks,

Cass

[cass_n]

Hi @1958RJ,

Please can you let us know the exact RX100 M3 model you are having issues claiming cashback for?  Is it the DSCRX100M3.CEH or DSCRX100M3GDI.YG?

Many thanks,

Cass

[ANMsad]

On my invoice it is ILCE7KB.CE 

The actual box has ILCE-7K on it 

The actual product is the Sony A7 with the 'kit lense' FE28-70mm

[cass_n]

Thanks @ANMsad.  Can you please clear your cache and try again?

[dfarrant]

I managed to apply for cashback this morning, and (fingers crossed!) that seems to have worked. However, the registration of new product did not work.

[jumpsuit]

Hi @dfarrant

Which product were you trying to register?

[dfarrant]

A lens, E18-200LE, which was on the product list. The problem is I cannot fill in any details, I get a red no entry sign when the mouse pointer is over any of the boxes lower on the page, whether I specify a product or not.