kd55af9bu sound issues

[woody340]

hi

have a 3 week old af9 which is superb, however when watching netflix/amazon ( not noticed on normal tv yet )

the sound keeps jumping 

just wondering if anyone had same issues and how to rectify

[woody340]

hi thanks for reply.  It doesn't happen on Amazon prime 

[Tenneen9000]

Hi Woody340,

I see. I am still curious though. Can you let me know what was the outcome of the factory reset?

Cheers,

Tenneen9000

[woody340]

Hi

Have just done another factory reset and touch wood seems to have worked this time

Thanks for everyone's advice

Andy

[jumpsuit]

Excellent!

[woody340]

Sorry to say it's still doing it after full factory reset, I see there's an option to uninstall updates on Netflix app, is it worth trying this or completely getting rid of it and trying again

Cheers

[jumpsuit]

Hi @woody340 

Curses! 😞

I would try the uninstall updates first just as a test.

[woody340]

Tried uninstalling updates but no different so put them back on

At a bit of a loss now, it doesn't make watching programmes impossible but very annoying when the sound keeps jumping every few minutes, especially as doesn't seem to happen on normal TV or Amazon prime,

[jumpsuit]

Hi again

Are you currently running Oreo?

Sony have recently stopped the Oreo update rollout. (Due to Soundbar / home cinema issues)

Details here

There are some other glitches that seem to be appearing here and there too

after the latest system update.

I think its probably time to get in touch with Support about this,

Details here, just to see what they say.

Let us know if you can

[woody340]

Have emailed support and will let you know what happens

Not sure about Oreo as I'm a bit new to all this

Cheers

[jumpsuit]

Hi

I forgot to suggest phoning as it's potentially quicker but

hopefully they will contact you soon.

If you go onto the home page and select settings and click on

the 'about' tab you will see it gives you a Version number,

e.g. 7.0 is Nougat, 8 is Oreo