Bdp-s490 not playing 3d disks

[Bluesky62]

I recently purchased a bdp-s490 blu ray player. It plays 2d disks fine but will not play 3d ones. I have connected it to a Sony bravia kdl 55hx75x .

[Bravia55HX]

Hi,

a couple of things you need to check, that being have you set the 3D picture settings in the players menu ?, the screen size etc, also make sure your HDMI cable is 3D compliant, which means you need the latest 1.4 spec cable, oh just one more thing, and no im not Columbo !, have you charged and turned on your 3D glasses?, you be surprised how many actually forget this.

[Bluesky62]

Hi, Thanks for the reply. It was the HDMI cable that was not 3D compliant . Getting great 3d now.

[Bravia55HX]

Hi,

glad to have been of help.