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BDV-E380 Audio/Video Sync, audio always lagging using external input

profile.country.nl_NL.title
kire1980
Visitor

BDV-E380 Audio/Video Sync, audio always lagging using external input

Hi,

I'm having severe problems setting up a BDV-E380 system. I'm unable to get the audio and video from different sources to synchronise correctly.

My setup:

BDV-E380 HDMI OUT <--> TV (Philips, using HDMI1 with ARC)

Mediaplayer <--> BDV-E380 HDMI1

The problem is that no matter how I connect my mediaplayer, I always end up with a situation in which the audio is lagging with respect to the displayed video.

Because the audio is lagging, there is no way to correct it: using the AV/Sync option on the E380 only allows one to add an additional audio delay (in my case the audio is already delayed to begin with). I'm unable to measure accurately, but it seems to be delayed at least 250ms.

I tried all possible connections and available options (i.e. connecting mediaplayer directly to TV HDMI2 and audio trough optical or digital link to E380 or any other way). I also tried disabling HDMI ARC, Control over HDMI, Easylink, BraviaSync or any other option I could find but there is virtually no difference.

When I disconnect the E380 out, and only connect mediaplayer directly to TV, the audio sync if perfect. Using another mediaplayer exhibits the same problem. I tested both mediaplayers in also another configuration (using a Samsung HTS), and in this case the AV/sync is perfect, so it seems be caused by the E380.

So it seems that for some reason the E380 is delaying the incoming audio coming either through HDMI, SPDIF optical or digital. Altough using the digital input (SAT/CABLE source) the delay seems to a bit less but still very noticable, and very annoying...

Suprisingly, when I use the TV input on the E380, and have it playing the TV audio stream (from TV ot E380 either trough HDMI or optical SPDIF) the sync is perfect... but I still have the audio lagging when using external inputs on the E380.

One additional thing I noticed is that switching on and off the E380 sometimes makes the AV/sync a bit less, but again still very noticable...

I hope there is a solution to the above problems I described!

2 REPLIES 2
profile.country.en_GB.title
simoneast
Visitor

Sony might be taking this seriously. There is a request for everyone with lip sync issues on the E380 and some other devices to call them (see below re the number though) and give details:

http://sonycic.custhelp.com/app/answers/detail/a_id/1805/~/home-cinema-lip-sync-issue

Get on there and let them know this needs fixing!!

BUT the number quoted is (at the moment, I did tell them) wrong. It is not 0844 84 666 555 it is 0844 8466 555.

Cheers!

profile.country.GB.title
Thalamus.
Champion

Yes Sony are asking for help but not via the link or phone number that that Simon posted above..

If you are encountering lip sync please click on the following link to supply more details - Lip sync problems