Thank you for your response and I hope that someone can provide a solution.
What has amazed me is that having spent years working on my computer and
only accessing English material on the internet thro' fibre optics with a
10Mb download, and only purchasing technical equipment from the UK, which I
always register in English, that I find myself not being readily able to
access certain services offered by a manufacturer concerning the equipment
I have purchased in the UK, such as in this present matter. This especially
frustrating since having chosen English as the preferred language.
I would like to add that I have a 4K 3D Smart TV with sat box permanently
connected to my 2.4 metre satellite dish and receive all TV services, some
of which I pay, for originating in the UK. Ironically, I am able to receive
both Utube and Netflix on my BDVE 1200 system, which I had purchased as
new, in English, but then I can also receive those direct to my Smart TV.
It does appear that there is a failure/breakdown in modern technology, not
to mention manufacturers back-up.
I have only once been able to make direct email contact with Sony, because
having visited sonyentertainmentnetwork.co/services I hit a brick wall when
attempting to register my system. The response I received, which originated
in Belgium?, was unrelated to my question, when simply advising me that
the purpose in making such a registration formed no part of a purchase
guarantee and that I should rely upon the retailer, whereas I had asked as
to why I could not access Sony entertainment in English/from the UK.
Following this, when attempting to login I discovered that I appeared to
have some registration in Ireland? and that I could make an additional
registration in the UK. However, each time I attempted to do this I was
confronted with a page declaring Sony were, 'Having technical difficulties'
and that, 'I should try later'? Needless to say I made many further
attempts over a protracted period, but always received the same
notification.
In short, whilst I have no complaint about the normal functioning of the
system BDVE1200, nevertheless I have unhesitatingly arrived at the
dedicated conclusion that Sony's back up service is not fit for purpose.
That also goes for their very muddled and utterly confusing website.
I can only hope that some member of the Community can advise m,e how to
resolve the issue I have raised.
Kind regards,
David4107
