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Error Message 'EXT JACK NOT RECOGNISED...

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Lizzie_C
Visitor

Error Message 'EXT JACK NOT RECOGNISED...

Hi there

I am desperate! I have a relatively new (just out guarantee wouldn't you know it) SONY BDP-S350. It's played quite happily, then when I tried to play a Blu ray the other night I got the message in the title. It has just had the firmware updated but still won't recognise any discs - it just says 'NO DISC'....  and the same error message comes on screen. :smileysad::smileysad:

Has anyone else had this problem and if so - how did you solve it?

Many, many thanks.

Lizzie

1 REPLY 1
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jtonline.info
New

The error message in the title of this post doesn't match what you've put in the body of the post, which is a bit confusing.

If you're getting NO DISC on all Blu-ray discs it sounds to me like your player needs to be looked at by a service agent.  Before you take it anywhere though, it's probably worth spending a few pounds on a DVD lens cleaning disc and play that in the machine, just in case the error is down to it being unable to recognise discs due to a build-up of dust on the laser assembly.  If it doesn't fix the problem you can always use the cleaning disc on the repaired/replacement player.