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HT-XT2 firmware M34.R.2137 corrupt. No home screen, sound out of sync
Since the release of the firmware update I am not able to use the sound bar.
I have tried to restore to restore to factory default, to no avail.
i have no home screen and the sound is out of sync.
help please!
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Hi Kevin,
I would recommend getting in touch with the Support team for help with this here.
Thanks,
Sean Mc
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I've also been having this issue and the support team don't do anything other than tell you to take it to a 3rd party and pay for it to be fixed. It's a software issue and I'll be taking this up with trading standards as the product is not fit for purpose.
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Over two years later, no update available. The Sound bar is still not working and nobody can help us...
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Hi @kroener89
It would be very helpful if you describe the problem a bit more
-Do you have no sound at all or is it a lip sync issue?
-Are you also facing issues with the Home Screen?
-Do you have a Sony TV?
Win_88
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Hi Win_88
- I have no Sony TV.
- Home Screen is missing/popping up after about 15 Minutes(?)
- Audio is about three Seconds late. Problem is not depending on Input. HDMI/Optical/BT, all have a latency of about 3 Seconds
- Remote and Touch-Button Input is also delayed
Firmware is the latest available on the Sony Website. Reflashing it is not possible, even when the system reacts after a while and a Homescreen is showing. I get always the message "Firmware is already on this level"
best regards
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Hi there,
I'll try to pass this one to my Sony contact then.
Win_88
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I've had the same problem for 18mths. Worked from new for a bit more than 12mths then as soon as the firmware updated it's just been collecting dust.
Did this issue ever get resolved?
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to think it was a faulty motherboard (PCB depending on your preferred name)
and that it was a common issue with this model.
I still don't buy that idea and a replacement board is roughly the same
cost as the whole unit cost new (roughly £200).
I've sacked it off now and only use it as a glorified Bluetooth speaker.
For the space it's taking up, I think I'm just going to recycle it shortly.
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Hi guys, there's a new software version that has been released recently: https://www.sony.co.uk/electronics/support/home-theater-sound-bars-home-theater-systems/ht-xt2/downl... Let me know if it worked.