Our HT-ZF9 with rear surround speakers puts out some terrific sound. But, almost two years on, annoying random audio drop-outs continue. The unit, along with all of our other gear, is connected to our Sony KD65XF9005 with high-quality HDMI 2.0 cables. This issue was documented by consumers shortly after the HT-ZF9 was introduced two years ago. We keep the system software up-to-date. Hard resets by cutting power to the unit work as a fix less and less.
I'm stunned that Sony has not come up with a resolution yet.
Is anyone else still experiencing this problem. Has anyone solved the problem?
Still have the issue, all updated, hard wiring fixed the sub drop outs but not the total sound that drops out every 3 mins for 2 seconds. Have tried the eARC off etc still does the same. Really wish I did not sell my Sonos playbar for this soundbar
my problem is that its now out of warranty, on Netflix it very rarely does the full audio disconnect and for the first year of owning the sound bar we mainly only watched that, now prime and Disney+ have lots of content we watch that but every 2 mins the whole audio go silent for about 2 seconds and then resume, i did also have the sub issue where that kept dropping in and out of sync and that would happen on Netflix as well as the others however using a audio cable to hard wire that has fixed that element of it at least. not even like i can resell the unit to cover costs as would not want to stich someone else up with this faulty junk. so disappointed with it as when it works it does sound great.
So I borrowed a zf9 from my friend and it did the same thing on his unit too at my house. I tried a new hdmi still did it, will try an optical cable instead. Could it be the TV?
At this point yea it might be the TV, if it's a Sony TV you can let us know the model of it, maybe there's something that we can suggest for the TV itself.
Also to confirm it's not the soundbar itself, you can connect it to a phone and test it for a bit and see if it's gonna drop sound even through BT to your phone or not.
Mines Unusable now, tried everything to fix it, it’s going back this week to be fixed, but am worried it will be the same, it’s all inter-gated to the wall as well, so big headache.
Hi @rjm1967. Sorry for dragging you back to an old thread.
I assume these connectors were hidden behind panels? It looks like you need to unscrew the ones on the soundbar and slide right the one on the sub?
Did you have total sound cuts (sub and bar) or just sub cuts? I've been dealing with total cuts but wondered whether wiring the sub and turning off wireless capabilities could do the trick.
Hi @Jharps. What problems did you have that turning off eARC and pass-through solved?
I had intermittent drop outs (2 secs total sound cut) every 10 minutes or so. It seems to be related to 5.1 content only, whether Atmos or 5.1 only, but I haven't been able to identify that. I only use internal apps.
Is this similar/the same to what you had?
I'm cool with disabling a few features if it solves the problem!
