Sony Xperia Companion

[Thomas301]

When I try to backup my phone to Google I get the attached error message.

[Thomas301]

I have tried backing up my phone to my computer with Sony Xperia companion but get the enclosed screen messages. I restarted my phone but still get error messages.

[EMS_MO72]

Can you try to transfer the data to the computer without using Xperia Companion until you reset the device?

[Thomas301]

How do I do this?.

[EMS_MO72]

Try these steps and check:

To back up files to your computer

1. ​Unlock the screen of the phone and connect it to a computer with a USB cable.
2. On your phone: if prompted to Allow access, tap Allow.
3. On your phone: drag down the status bar, then tap Android system next to (USB icon) > Tap for more options > File transfer. This will allow the computer to detect your phone. 
4. On your computer: open File Explorer and find and select which files to back up from your phone. 
5. On your computer: copy/paste or drag and drop the files to a location on your computer. 

[Thomas301]

I've done this but still can't sign into my google account from Sony Xperia companion or from my phone to backup files to my google account. I still get the same error message as above.

[EMS_MO72]

Yeah, that's why you need to perform factory data reset to solve the issue with the Google account on your device.

[Thomas301]

I can't connect to my google account on my device even after performing a factory restore.

[EMS_MO72]

Do you still get the same error message after the factory data reset?

[Thomas301]

Yes I do.

[EMS_MO72]

Can you try the exact instructions in this link to perform software repair without asking you about the Google account thing?

https://bit.ly/3whYBZ8