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Elvisfan1
Visitor

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I get pop up ads now every day all of a sudden. I did not install new apps recently. It just keeps on popping up whether im in a app or not? Went to settings, made sure no auto updates. Whatsapp uses most data. Does not matter if im in whatsapp or not. They just keep popping up! 

1 REPLY 1
Martin1
Enthusiast

Hi @Elvisfan, let me see if I can help out here!

Are you able to see which app the ads ar sent from and for how long have you been experiencing unwanted ads? And if so, have you tried clearing data for the app that is sending the ads? This will reset all settings for the app in question which might do the trick. To do this, find and tap Settings > Apps > App name > Storage > Clear data > Restart the phone.

And if you are not able to detect which app is responsible for sending the ads, have you been able to reboot your phone in safe mode in order to see if the ads are produced by a downloaded app?

Try these measures and let me know how it goes!