Video problems

[nel10]

 I have a m4 aqua, and when I save a video from my laptop onto the phone it doesnt want to play it is mp4 format.

Please can you help me.

[Emil]

Hi @nel10,

I'm sorry to hear this.

Xperia M4 Aqua supports the following decoder and file formats:

• MPEG-4 Visual Simple Profile 3GPP (.3gp)
• MP4 (.mp4), H.264 3GPP (.3gp)
• MP4 (.mp4),H.263 Profile 0 3GPP (.3gp)
• H.265 3GPP (.3gp), MP4 (.mp4)

Have you tried if you can record a video with your phones camera and then play it? Videos recorded with your devices camera will be in mp4 format.

Let me know how it goes.

[nel10]

Hi @Emil Sony Xperia Support

Thank you for your reply, It was the video software I was using.

Kind regards

Nel10