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Freezing Problem with Android 4,.0

SOLVED
Not applicable

Freezing Problem with Android 4,.0

Since I have updated my phone to Android 4.0.4 it has problem.

The phone freezes itself several times and remains the same for 2-3 minutes, then it reboots. ´Just today, it happened 3 times during one hour.

Before updating to this new Android, everything was working fine.

1 ACCEPTED SOLUTION

Accepted Solutions
Johan
Master

If the problem still remains I think you will have to get the phone checked by a repair center. Contact your local support team for more info.

http://www.sonymobile.com/global-en/support/contact-us/contact-info/

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16 REPLIES 16
Nabeel
Master

Do one thing, format your SD card and reinstall ICS as follows

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Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)  

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

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Not applicable

Should I use both PCC and SUS?

Nabeel
Master

Just one, use any

Not applicable

I used SUS. But the problem persists Slightly_frowning_Face

Nabeel
Master

did you format your SD card as well ? before using SUS ?

Not applicable

I have some SMS and photos. If I format the SD, they will be lost.

Nabeel
Master

Oh my, :smileymischief: Anguished_Face

You can send them all to pc, after sending the files to pc, format your SD card, after formatting send back all the stuff to the memory card

Copy all contents from memory card to pc and format it. later on send the stuff back

Not applicable

I see.

And could you tell me about taking backup from my SMS?

Nabeel
Master

Have a look here regading backing up sms