BBC iPlayer has been working fine for about a year. Suddenly yesterday it stopped working. It tried to connect and then after about 30 seconds it says "a network error has occurred" and offers to reconfigure network settings, but the network diagnostics show that the network is fine and I can play streaming media from a local DLNA server (Serviio).
I can see in these forums that this has happened a few times in the past to people, and it seems to have fixed itself after a while. However it seems to be rare and the last time anyone reported it was a year ago. It appears that it may be a problem with Sony's servers. I wonder if Sony are aware of the problem and will fix it themselves?
I can see by watching network traffic that the box suucessfully connects to Sony's servers, exchanges some data, and then appears to stop. Sony's server kills the connection after 15 seconds of inactivity:
(note to moderators: these IP addresses are private RFC1918 addresses and the address of ssm3.internet.sony.tv , so they cannot be used to attack anyone, there's no need to remove them).
20:57:55.971158 IP 192.168.6.154.37198 > 192.168.6.1.domain: 6672+ A? ssm3.internet.sony.tv. (39)
20:57:55.971471 IP 192.168.6.1.domain > 192.168.6.154.37198: 6672 1/0/0 A 173.230.198.13 (55)
20:57:55.972930 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags , seq 3494815647, win 5840, options [sackOK,TS val 1870743 ecr 0,mss 1460,nop,wscale 3], length 0
20:57:56.134021 IP 173.230.198.13.https > 192.168.6.154.34993: Flags [S.], seq 2652725832, ack 3494815648, win 4380, options [mss 1460,nop,wscale 0,nop,nop,TS val 4144276426 ecr 1870743,sackOK,eol], length 0
20:57:56.135050 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [.], ack 1, win 730, options [nop,nop,TS val 1870905 ecr 4144276426], length 0
20:57:56.268222 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [P.], seq 1:89, ack 1, win 730, options [nop,nop,TS val 1871038 ecr 4144276426], length 88
20:57:56.428571 IP 173.230.198.13.https > 192.168.6.154.34993: Flags [P.], seq 1:703, ack 89, win 4380, options [nop,nop,TS val 4144276720 ecr 1871038], length 702
20:57:56.431510 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [.], ack 703, win 906, options [nop,nop,TS val 1871201 ecr 4144276720], length 0
20:57:56.439743 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [P.], seq 89:297, ack 703, win 906, options [nop,nop,TS val 1871209 ecr 4144276720], length 208
20:57:56.600358 IP 173.230.198.13.https > 192.168.6.154.34993: Flags [P.], seq 703:774, ack 297, win 4676, options [nop,nop,TS val 4144276892 ecr 1871209], length 71
20:57:56.602583 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [P.], seq 297:508, ack 774, win 906, options [nop,nop,TS val 1871372 ecr 4144276892], length 211
20:57:57.056964 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [P.], seq 297:508, ack 774, win 906, options [nop,nop,TS val 1871827 ecr 4144276892], length 211
20:57:57.218330 IP 173.230.198.13.https > 192.168.6.154.34993: Flags [P.], seq 2222:2699, ack 508, win 4887, options [nop,nop,TS val 4144277509 ecr 1871827], length 477
20:57:57.219552 IP 192.168.6.154.34993 > 173.230.198.13.https: Flags [.], ack 774, win 906, options [nop,nop,TS val 1871989 ecr 4144276892,nop,nop,sack 1 {2222:2699}], length 0
20:58:00.935919 ARP, Request who-has 192.168.6.154 tell 192.168.6.1, length 28
20:58:00.937705 ARP, Reply 192.168.6.154 is-at 00:a0:96:c7:57:aa, length 46
20:58:10.370165 IP 173.230.198.13.https > 192.168.6.154.34993: Flags [R.], seq 774, ack 508, win 4887, length 0
Do you have any idea what might be wrong? Do you know if Sony monitors these forums?
Cheers, Chris.
Message was edited by: gcc111
readded the tcpdump needed to demonstrate the problem
