Share your experience!
For the last couple of days (and possibly longer as I haven't used the set much) I've been unable to get Internet services on my KDL-32W705C.
In the list of apps I see only the built-in ones. My favourites (iPlayer, Prime Video) are there but if I click on them nothing happens.
I can access my home network media servers from it OK.
So have Sony stopped providing Internet services for this model?
Solved! Go to Solution.
Hi SpooRancher,
Maybe a Factory reset can resolve this. You can reset the TV from Home - Settings - System Settings - General Setup - Factory settings.
Hope this helps,
Almou_10
Hi there,
Welcome to the Sony Community.
Firstly I would suggest performing a network diagnosis for troubleshooting help. You can find more details on this here.
Let me know how you get on and if there is still no solution I can look at other options.
Best wishes,
Sean Mc
Hi SpooRancher,
Maybe a Factory reset can resolve this. You can reset the TV from Home - Settings - System Settings - General Setup - Factory settings.
Hope this helps,
Almou_10
I have a variation on this, on a KDL-40HX853... I supposedly updated internet video services following instructions on this forum, but now none of those services work. ie I see the Internet Video home screen, but whichever service I select (eg iPlayer, Netflix, Amazon etc etc) it doesn't load. What's gone wrong and how do I fix it? Does it have to be a factory reset?
Thanks for the expected help.
Thanks SpooRancher. After the factory reset is it necessary to download updates? ie: does the reset go back to software version when new, or upgraded software?
Not for me! So I'm looking for other solutions - please! And just to confirm - I do have internet connection.