TV Model: KD-43XF7003
Cambridge Audio Soundbase connected via Optical connection
Hello!
I realise this problem has been reported before but I wanted to flag it publically again in the hope of an update on the problem.
So, as other people have reported, the Info Bar keeps popping up on-screen during moments where - from what I can tell - the audio format changes from a HDMI connected device, most notably while playing on my PS4. This has happened a few times during cinematics/cut-scenes but more often that not will happen when I push the screen capture button and when the trophy notification pops up, even when both have been muted.
I tested this problem on a couple of games and it doesn't appear to be a problem on all of them - I tested two non-HDR enabled games and everything seemed fine. On a hunch, I switched off HDR and Deep Colour on my PS4 and the problem APPEARED to clear up on the HDR-enabled game I've been playing the past few weeks.
Other instances include popping up as a DVD menu loops back to the beginning and once as a HD digital channel cut to an advert break.
I realise in the grand scheme of things this appears like a minor quibble but it really is incredibly irritating and intrusive. I have tried every combination of settings/connections that have been recommended.
Is a solution or update on the cards at all? If it isn't, I may have to return the set and go with a different make or model.
Thanks in advance!
