The service cannot be accessed at this time. AGAIN!

[npomfret]

None of the network services (iplayer, youtube, netflix etc) on my kdl-55w905a are working *AGAIN*.  I just get the error message "The service cannot be accessed at this time."  My tv is using a wired internet connection which is working fine.  The tv claims to have the latest software update (PKG4.410EUA).

It is using the DNS from my router (8.8.8.8 & 8.8.4.4).

From network settings if choose "check network" it says:

 * Cacle Connection OK

 * Local Access OK

 * Internet Acess OK

I'm going to return the device if it doesn't get fixed.

[Anonymous]

Hi there

A couple of things

1. Reboot Router AND turn TV off from the powerpoint on the wall for at least 60 seconds - Try again
2. Factory reset TV - Drastic I know, but can cure lots of problems.

Try that anyhow.

Cheers

[npomfret]

factory reset?  It will take less of my time to return the tv and exchange it for a samsung than it will to set i up again.  

Does anyone from Sony read these?  There seem to be hundreds of people on the net with the same problem.  How about a fix?

[Anonymous · Accepted solution]

Hi there

Sony do read the forums (from time to time) - however these forums are primarily a community focused forum.  If you want a direct answer from Sony, you must contact them directly.  Details are : HERE

However upon contacting Sony support, they normally suggest the following:

• Ensure that the firmware is upto date
• Perform a factory reset.

Factory resets takes no more than 15 minutes of your time (I've done it enough times myself to know) -

So what have you got to loose - 15 mintues or a lifetime of problems with a [insert another brand] TV

Cheers

[npomfret]

Thanks for the link.  They replied with the inevitable "just do a factory reset" which to be fair did actually work.  Very annoying though, it takes forever to get it set up again.

[pradeepmanoharan]

while i open youtube app it could not open instead it show " The service cannot be accessed at this time" . i request you to please give solution

[nnowshad]

The factory reset worked well and problem is solved now - thank you so very much! My TV software auto update was switched on and it was an unsuccessful software update I guess 😀

Thanks again and best wishes,

Nasim Nowshad from Dhaka Bangladesh.