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suddenly when i watch channel 4 it is not showing adverts but instead a little green waiting circle. It seems to get stuck on this circle often and doesn’t go back to the programme after the adverts must have ended. Also when I try to play a programme on channel 4 the little green waiting circle comes on and won’t play the programme. My tv uses Sony select for channels bbc1-channel 5. I’ve tried factory reset, emptying cache etc. please help it’s really annoying! I’ve gone as far as paying for channel 4+ to avoid the adverts to see if that helps but it hasn’t!
@Milajayne Have tried updating your TV's firmware? Take a look here: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xg80xx_x80xxg_xg81xx-series/kd-55xg8096/s... Also, try "uninstalling updates" from the application or the YouView/Catchup App and try open it again.