profile.country.GB.title
Hi,
You'll need to check the USA site as your Vaio is a US version as is the warranty.. 
Try HERE
Not sure if the following is correct for your warranty.?
SERVICE CONTRACT COMPREHENSIVE COVERAGE
THE TERMS AND CONDITIONS PRESENTED IN THIS DOCUMENT CONSTITUTE YOUR ENTIRE SERVICE CONTRACT RIGHTS UNDER THIS CONTRACT MAY VARY FROM STATE TO STATE.
SERVICE CONTRACT. This document sets forth the entire Contract between Service Contract Administrator hereinafter referred to as We, Us and Our, and, the Purchaser as You and Your. No representation, promise or condition herein shall modify these terms. Service Net Solutions, LLC (“Service Net”) is contractually obligated to You to provide service under this Contract where in accordance with, and as allowed by state law. If this contract is purchased in Florida, Balboa Insurance Company is contractually obligated to You to provide service under this Contract. If this Contract is purchased in Puerto Rico, SNAdmin of (PR), Inc is contractually obligated to You to provide service under this Contract.
1.WAIT PERIOD. Customers will be subjected to a 30 day wait period if the Contract is purchased after the manufacturer’s warranty, or a previous extended service plan covered by Us, expires.
2.WHAT IS COVERED. We will furnish labor, parts, and/or replacement equipment (or pay for same) necessary to repair operational or mechanical breakdowns of the product specified in this Contract, provided such service is necessitated by product failure during normal usage. We may substitute a refurbished product of like or equivalent specifications in lieu of repair. The product specified and covered includes only equipment as originally configured and charged for in this Contract. Coverage also applies to the parts and accessories that are necessary to the covered product’s functionality, but does not apply to accessories that are used in conjunction with or to enhance the performance of the covered product. The maximum liability owed to You under this Contract will be the full retail cost of Your Product minus the sales tax. In the event We (I) replace the Product with a Product with equivalent specifications or (II) reimburse You for the current market value of the Product with equivalent specifications or (III) reimburse You for the retail amount of the Product, less claims made, minus sales tax, We shall have satisfied all obligations owed under this contract.
Power Surge and Spike: This service plan protects against operational failure of a covered product if a failure occurs while connected to a surge protector approved by the Underwriter’s Laboratory. If covered by Your homeowners insurance, You will be reimbursed for the deductible. Your surge protector may be collected by the Administrator for examination.
Custom Installations: Products installed in cabinetry and other types of built-in applications are eligible for service as long as You make the product accessible to the service technician. We will pay for a maximum of two (2) hours for diagnosis and/or reinstallation on Home Theater related service calls. We are not responsible for cosmetic damage of fixed infrastructure as a result of dismantling or reinstallation of a repaired product into a customer installation.
Other Consumer Products: All functional internal factory installed electrical components such as circuit boards, clock and timers, controls, internal wiring, motors, power supplies, resistors, safety switches and transformers are covered.
3.HARDWARE UPGRADE COVERAGE. This Contract will cover any internal hardware components, including memory and hard disk drive products purchased through a Dealer/Retailer and installed into equipment at the time of purchase. This Contract does not cover installation of hardware upgrades installed after the time of purchase.
4.ACCIDENTAL DAMAGE FROM HANDLING (ADH). ADH pertains to You if listed on the reverse side of this Contract. Your product is protected against accidental damage FROM HANDLING. ADH will end prior to the expiration date when We have, as a result of service provided to You, replaced Your product or incurred costs under this plan and all other coverage equal to the original purchase price of Your product (as indicated on your invoice). ADH only covers operational or mechanical failure from handling and does not include protection against normal wear and tear, theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the product, cosmetic damage and/or other damage that does not affect the unit functionality, damage caused during shipment between You and Our service providers and any other limitations listed in the Limitations of Coverage section. Any resultant damage from this type of treatment is NOT covered by this ADH program. The use of this coverage requires an explanation of where and when the accident occurred as well as a detailed description of the actual event. Failure to provide this information will result in claim denial.
5.NOVATION.If Service Net assigns another insurance carrier with an “AM Best” industry rating of A- or better under this Contract directly or indirectly, such new insurance carrier will carry the liability under this Contract.
6.TERMS OF COVERAGE (for replacement contracts only). Coverage extends from the expiration of the manufacturer’s product warranty for the period indicated on the reverse side of this Contract.
7.TO OBTAIN AUTHORIZATION FOR REPLACEMENT (on replacement contracts only).
# Call the Extended Service toll free number listed on the front of this Service Contract to obtain authorization for replacement.
# Have this Service Contract, Service Contract number, and the original product receipt available.
# Instructions on obtaining replacement will be given.
# Once authorization is obtained, You will be required, at Your expense, to return the product to Service Net as directed.
# The Product should not be taken to the Retailer.
# At Our determination, You will receive a replacement product of like grade and quality. In cases where a replacement cannot be made, You will receive reimbursement for the original purchase price, excluding sales tax.
# Contractual obligations are considered fulfilled upon replacement, reimbursement or term expiration.
8.LIMIT OF LIABILITY (replacement contracts only). Maximum liability under this Contract shall be the cost of: (I) one replacement with a Product of equal value or (II) reimbursement of the retail price paid for the products minus the sales tax. This Contract provides for only the onetime replacement of the product with another product of like grade and quality. This Contract will expire at the time of this replacement or reimbursement for replacement or term expiration.
9.IMPORTANT NOTE. Repairs recommended by the repairing facility not necessitated by mechanical breakdown are not covered unless specifically authorized by Us. We reserve the right to inspect the items to be covered, or the items covered, as the case may be, prior to coverage or during the coverage period. Model number, serial number and original date of purchase of all items to be covered must be provided to execute application for service. If You request a service call for a non-covered repair, You will be responsible for all costs associated with the repair. In the event You are unable to meet the servicer, You must call to cancel the appointment in advance of the agreed upon time of service. You may be responsible for paying the second trip charge for the subsequent rescheduled repair. If the product is found to be performing to the manufacturer’s specifications, it will be returned to You.
10.TIME FOR SERVICE. Service will be performed during the hours of 8:00 a.m. to 5:00 p.m. local time Monday through Friday, excluding holidays.
11.PLACE OR SERVICE. Service will be provided by a manufacturer authorized service center, or the Dealer named in this Service Contract. After We authorize Your claim, You may arrange for service and We will cover the reasonable parts and labor costs that We authorize. You may be asked to provide proof of purchase as a condition for receiving service under this Service Contract. Your original purchase receipt should be kept with this Service Contract in a safe place. On-Site service will be provided for all televisions with a screen size of equal to 25” or larger, and for all projection televisions. All other product categories are covered for carry-in or depot service unless specified on the front of this form as on-site coverage. On-Site service will be provided when Your residence is located within fifty (50) miles of an authorized service provider. If you are entitled to on-site service but due to environmental and/or technical requirements, certain repairs can not be completed in Your residence, or if you are located more than fifty (50)miles from the nearest authorized provider, the cost to transport and/or ship the product for service will be paid by Service Net.
12.PARTS AND SUBCONTRACTING. Parts used to repair equipment may either be new or refurbished at Our sole option. Service may be performed by subcontractors.
13.UNAVAILABILITY OF FUNCTIONAL PARTS OR TECHNICAL INFORMATION. If we determine that We are unable to repair Your product due to the unavailability of functional parts, service or technical information the total liability owed to You under this contract will be the lesser of (I) the current market value of the product with equivalent specifications or (II) the retail price paid for Your product minus sales tax and claims paid, in lieu of service or replacement of the product with equivalent specifications. In all cases where parts or technical information are on extended backorder for a minimum of thirty (30) calendar days, We will determine if a replacement or reimbursement will be made. All contractual obligations are fulfilled upon product replacement, reimbursement or contract term expiration.
14.LIMITATIONS OF COVERAGE. THIS CONTRACT DOES NOT COVER: A. Any equipment located outside of the United States of America or Puerto Rico. B. Damage or other equipment failure due to causes beyond our control including, but not limited to, repairs necessary due to operator negligence, the failure to maintain the equipment according to the owner’s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, or acts of war or acts of God. C. Service necessary because of improper storage, improper ventilation, reconfiguration of equipment, use of movement of the equipment, including the failure to place the equipment in an area that complies with the manufacturer’s published space or environmental requirements. D. Equipment used in industrial settings. Equipment used in industrial settings may be defined as: (I) Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to be used, (II) Any and all cases in which the manufacturer of the equipment would not honor any warranty regarding the equipment. E. Expendable, lost, or consumable items such as, but not limited to: For Computers, Laptops, and Peripherals: removable data storage, accessory cables, batteries, and media disks. Nonfunctional parts: including but not limited to: light bulbs, nonfunctional plastic, exterior/interior finishes, knobs, dials, or handles (unless critical to the function of the Product), trim, and/or appearance parts or accessory items such as electrical connections, filters, batteries and other operation supplies or consumable items. For all products: Telephone or other lines connecting to the equipment or any other items that are considered consumable by the manufacturer. For Printers, Copiers and Multifunctional Equipment: ink, fusers, roller kits, maintenance kits, and any other toner/cartridge. F. In-warranty parts not provided or shipped by the manufacturer. Damage covered by the manufacturer’s warranty, manufacturer’s recall, or similar manufacturer’s incentive or repair program (regardless of whether or not the manufacturer is doing business as an ongoing enterprise). G. Operational or mechanical failure which is not reported prior to expiration of this Contract or within 30 days of product failure. H. Any software, including but not limited to, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data. I. Equipment sold without a manufacturer's warranty or sold “as is” or secondhand. Refurbished products with less than an original ninety (90) days manufacturer’s parts and labor limited warranty. Refurbished equipment with an original 90 day warranty must have at least 30 days remaining in that warranty to qualify for coverage. J. Normal, periodic or preventative maintenance, customer education and cleanings. K. Consequential damage to or spoilage of CD’s, film, or recording tapes as a result of the malfunctioning of or damage to an operating part, or as a result of any repairs or replacement under this agreement. L. Loss or damage as a result of violation of existing federal, state and municipal codes including repairs to products not complying with said codes.M. Pre-existing conditions (incurred prior to the effective date of coverage), and known to You. N. Consequential damages or delay in rendering service under this agreement, or loss of use during the period that the product is at the authorized service center or otherwise awaiting parts. You are responsible for creating back-ups of all Your Data and software on a regular basis. O. Equipment where the serial plate attached to the equipment is removed, defaced or made illegible. P. Television or personal computer monitor screen imperfections, including ‘burn in’ or burned CRT phosphor, caused by video games, prolonged display of one or more signal(s), or other abuse. Damaged or defective LCD screens when the failure is caused by abuse or is otherwise excluded herein. All display products that are used in an application that requires continuous and/or business operation. Q. Damage resulting from unauthorized repair; software virus; improper electrical wiring and connections; damage caused during delivery, improper installation, or setup, user facilitated minor adjustments and settings outlined in the product’s owners manual, external antenna or local reception problems, inaccessible products or parts, negligence, misuse or abuse whether willful or not. R. Payment for subsequent service calls which result in “no failure found” diagnosis. Non failure problems including but not limited to noises, squeaks, simple paper jams not requiring parts and intermittent issues are not product failures. Subsequent trip charges may need to be paid by You if a second “no failure found” diagnosis is determined based on the same problem. S. Broadcast grade models are not covered by this program. Repair of resolution (pixels) failure must match the factory minimum standards before an authorized repair occurs. Sealed system failures are considered a manufacturer’s defect and are not covered under this program. Installation/de-installation of flat panel TV’s is not covered, unless custom installation service option is purchased. T. Parts or accessories that are used in conjunction with product specified under this contract that enhances the performance of the covered product. U. This Service Contract is effective upon receipt of Your payment in full of the retail Service Contract purchase price. We, at Our sole option, may collect any unpaid portion of the retail Service Contract purchase price prior to providing service under this Service Contract.
15.NO LEMON GUARANTEE. During the term of this contract, when three service repairs, with three separate claim numbers, have been completed on the same component, and that same component requires a fourth repair, as determined by Us, Your product will be replaced with a product of like grade and quality by Us, not to exceed the original retail purchase price. This does not include repairs necessary during the manufacturer's warranty period or previous service contract terms. Once you have received your product replacement all contractual obligations under this Contract have been fulfilled.
16.DEDUCTIBLE. No deductible applies to this Contract.
17.RENEWABILITY. Your Contract is renewable at Our discretion. Renewability, and the cost to renew, reflects the age of the covered product(s) at the time of renewal.
18.CANCELLATION AND REFUND. You may cancel this contract at any time for any reason. If You cancel this Contract within sixty (60) days of the date purchased You will receive a refund of the full purchase price less any claims. If You cancel this Contract the reafter, You will receive a prorated refund based on the remaining days of coverage on a monthly basis, less costs for service performed and claims (if applicable) and subject to applicable state law, an administrative fee of the lesser of 10%of the Service Contract purchase price or $25.00.We, at our sole option, may cancel this Service Contract due to non-payment. If We cancel this Service Contract due to non-payment, You will not receive a refund.
19.BUYOUT. We may elect, at Our option, to buyout the Contract during the coverage term for the lesser of (I) current market value of the product with equivalent specifications or (II) retail price paid for Your product minus sales tax and claims paid. When determining the current market value of a Product of equivalent specifications a fair analysis is completed using current manufacturers’ and distributors’ pricing on comparable products. All contractual obligations are considered fulfilled upon buyout of the product.
20.STATE VARIATIONS. Certain states have specific conditions; conditions listed on the front of this form apply to You.
21.TRANSFERABILITY. You may transfer this Agreement to any person by sending written notice to: Service Net, P.O. Box 1411, Jeffersonville, IN 47131-1411. On-site service is not transferable outside of the United States.
22.COVERAGE AND TERM. This is not an insurance policy. As the Administrator, Service Net will assist You in understanding Your warranty and coverage benefits from the day You purchase Your Plan. If Your product needs repair for operational or mechanical failure, You are required to call the toll free number listed on the front of this Contract or submit Your claim in writing to Service Net Solutions, LLC., 650 Missouri Ave., Jeffersonville, IN 47130. With any correspondence, please provide Your daytime phone number and claim number if applicable. In the U.S., if We fail to pay or provide service on a claim within 30 days after proof of loss has been filed, or in the event We are no longer a going concern, You are entitled to make a written claim directly against the Insurer, Balboa Insurance Company, P.O. Box 19521, Irvine, CA 92623- 9521, 800-854-6115. Please enclose a copy of Your plan when sending correspondence to the Insurer. The expiration date and price of this Contract are listed on the face of this Contract. There are some limitations of coverage. You should review the limitations of coverage paragraph for details.
23.ENTIRE CONTRACT. This is the entire Contract and no other oral modifications are valid.
24.LIMITATION OF LIABILITY.THE MANUFACTURER, DEALER/RETAILER, SERVICE NET, THEIR AGENTS, CONTRACTORS OR LICENSEESWILLNOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOST DATA RESULTING FROMTHE BREAKDOWNOR FAILURE OF ANY EQUIPMENT OR FROMDELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY COVERED EQUIPMENT. EXCLUSION ISMADE OF ANY IMPLIEDWARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO EXPRESS OR IMPLIEDWARRANTIESMADE HEREIN.
If You have any questions, require customer service, or wish to report a claim, please contact: Service Net, P.O. Box 1411, Jeffersonville, IN 47131, or call toll-free 1-866-374-0134.
profile.country.GB.title
Do I really have to send it to the US?
I would expect so, as your warranty does not mention world wide cover..
I would suggest you contact Sony support in the US to find out your options, as I suspect you may have to pay the shipping costs..
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