Hi everyone!
If you have recently bought a new VGN-CS11 series notebook, I'd ask that you take a moment to read this post.
Since I unboxed the new notebook, I have been experiencing strange noises from the fan unit evey time it operates. Before, it used to be simply that every time the fan stopped working, it made a soft "growl" noise (probably due to some internal vibration) for a mere second or two. Recently, however, it has also begun to make a strange, barely audible "clicking sound" as the fan starts up and operates, accompanied by the "growl" at the end, like before. At first, I was led to believe that it was just the normal operating noise that the fan made (although quite annoying!), but due to these recent developments, I am more and more convinced that this is some problem or malfunction that perhaps, will only get worse with time.
Other CS11 users have already posted in the thread "Problem with fan!!" that they also experience this problem, and, from what I've been able to gather, it does not seem like an isolated problem... but this is what we need to confirm.
That is the purpose of this thread.
I would like to ask and encourage all CS11 users to post in this thread if they also experience the same "problem" with the fan (abnormal noises that are clearly distinguishable from normal operation) or anything fan-related, especially if you have experienced them since you bought the notebook and haven't done anything that could "provoke" them (like dropping the notebook or hitting it in some way, blocking the ventilation vents, etc...). This is to have a general scope that this is not an isolated problem that is only happening to a few, and that way, perhaps Sony will take an interest and take the necessary measures to correct this problem if this, in fact, turns out to be a generalised problem.
I have already created a new case with e-Support regarding this issue. Note that these are brand new laptops that have been out on sale for barely a month, and now would be a good time to correct any problems that may arise. If this turns out to be a common problem for most CS11 users, then we should all contact Vaio-Link or e-Support and report the problem, so that Sony will take this problem into consideration if enough people have it.
Remember: the sooner, the better! 
Also, perhaps it would also be of interest that those CS11 users that DON'T experience this problem also post in this thread, to see how many DO and how many DON'T... it may be interesting to also know.
Ok... without taking any more of your time, I leave this thread to fellow CS11 users and to anyone that might be able to lend a helping hand. Thanks!!! 
Hey Guys,
I tried to give it a little time, updated the bios see if it made a difference. Nope the noise got worse and so I raised a ticket and the support guy knew that the new replacement fans were failing after a few months of being replaced. So arranged for my laptop to be sent off AGAIN... Wasted my whole day off waiting for the DHL guy who per chance said that my laptop was the third one (same model)he has picked up to be sent for repair. I personally think that Sony should scrap the fans they're using get new ones. Recall the entire range and fix all our fans for free... But then again that would probably cost too much money... 
So they have now replaced my fan with what they say is a new and improved part. I had the assurance from the support guy that my fan WILL NOT fail again. Now I don't believe him as that was what was said the when I had it replaced the first time. 
I called Comet where I bought my laptop from for some advice. Clearly under the Sales of Good Act the Laptop is not fit for purpose. However I was just bounced back to Sony who said well the laptop is fixed what more do you want (somewhere along those lines). My warranty runs out in Dec. Just wondering if anyone knows how long the extended warranty that they have announced is? 
Personally I am so annoyed that I have written into watchdog (for those in the UK it's on BBC1 and they seem to deal with greivances with products and other things) to vent out my frustrations. I reckon if we get enough people writing into the BBC hopefully they'll pick up on the story and approach sony. You don't buy a £800 plus laptop only for things to go wrong in less than and year and have to send it off for multiple repairs. I don't depend on my laptop for work but what about all of you who do? It's not right!
Will let you guys know how the third repair went. Was tolld I have a 6month gaurantee for parts replaced. Whoop de doo... Can't wait for that third cleaning cloth...
Whoop de doo... Can't wait for that third cleaning cloth...
^^ I got mine back yesterday and that's what i was thinking too - they could at least do them in different colours and keep it interesting for those who have to keep on sending them back
Watchdog was a thought for me too as a UK Vaio-owner. I just want something to be sorted a si am almost waiting for my fan to fail again seeing that Sony let me down the first time.
On the plus side - really quick turnaround which you can't fault. Item was picked up Fri. Got a text from Sony saying that it has been delivered Mon and my laptop was delivered back on Tues morning.
You're right Foxynats, at least the turn around was quick. I sent my laptop on Tues, got the text Wednesday and it was delivered back to me on Thursday.
I sent an email to watchdog don't know if they will pick it up but we shall see. I did inquire about getting a refund and surprise surprise I was bounced back and forth. No one wants to take responsibility for it.
So far the fan seems fine. Sounds like the first time I got it. We shall see how long it lasts. If I have to send it back the fourth time I'm going straight to Comet and getting a refund or an exchange. I must have some rights somewhere! I hope this is a "new" part and not and old range of fans which are doomed to fail again.
It's a sad state of affairs when I'm waiting for my laptop to fail again...
If I have to send it back the fourth time I'm going straight to Comet and getting a refund or an exchange. I must have some rights somewhere!
Hi dianaosmund,
have you read the post - HERE
Hi Thalamus,
I've been advised to send my VAIO for repairs before asking consumers protection for help.
I've contacted CS (on friday) through the web form on support.vaio.sony.eu and got an email saying they would do their best to reply to my email in 48h.
I'm not sure if I did good when I picked Portuguese for the preferred contact language because I don't know if they are aware of the issue with the CS fans (although I gave them a link for this thread).
Would you be kind enough to check if they deal with my case appropriately? (Case ID #: 145069)
Thanks
Hi pacheco, im Portuguese too and i bought mine at "Fnac".
I got the same noise as you, and im considering sending mine in january for the 1st repair.
They got a policy that is... if in 3 repairs the problem isnt fixed, you got your money back.
Hi norules,
unfortunately I didn't buy mine at Fnac and I'm not sure you'll be able to get three fans broken in two years
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