Join now - be part of our community!

Attention VGN-CS11 users and SONY!! Problem with FAN!

Vamp1387
Visitor

Attention VGN-CS11 users and SONY!! Problem with FAN!

Hi everyone!

If you have recently bought a new VGN-CS11 series notebook, I'd ask that you take a moment to read this post.

Since I unboxed the new notebook, I have been experiencing strange noises from the fan unit evey time it operates. Before, it used to be simply that every time the fan stopped working, it made a soft "growl" noise (probably due to some internal vibration) for a mere second or two. Recently, however, it has also begun to make a strange, barely audible "clicking sound" as the fan starts up and operates, accompanied by the "growl" at the end, like before. At first, I was led to believe that it was just the normal operating noise that the fan made (although quite annoying!), but due to these recent developments, I am more and more convinced that this is some problem or malfunction that perhaps, will only get worse with time.

Other CS11 users have already posted in the thread "Problem with fan!!" that they also experience this problem, and, from what I've been able to gather, it does not seem like an isolated problem... but this is what we need to confirm.

That is the purpose of this thread.

I would like to ask and encourage all CS11 users to post in this thread if they also experience the same "problem" with the fan (abnormal noises that are clearly distinguishable from normal operation) or anything fan-related, especially if you have experienced them since you bought the notebook and haven't done anything that could "provoke" them (like dropping the notebook or hitting it in some way, blocking the ventilation vents, etc...). This is to have a general scope that this is not an isolated problem that is only happening to a few, and that way, perhaps Sony will take an interest and take the necessary measures to correct this problem if this, in fact, turns out to be a generalised problem.

I have already created a new case with e-Support regarding this issue. Note that these are brand new laptops that have been out on sale for barely a month, and now would be a good time to correct any problems that may arise. If this turns out to be a common problem for most CS11 users, then we should all contact Vaio-Link or e-Support and report the problem, so that Sony will take this problem into consideration if enough people have it.

Remember: the sooner, the better! :wink:

Also, perhaps it would also be of interest that those CS11 users that DON'T experience this problem also post in this thread, to see how many DO and how many DON'T... it may be interesting to also know.

Ok... without taking any more of your time, I leave this thread to fellow CS11 users and to anyone that might be able to lend a helping hand. Thanks!!! :slight_smile:

324 REPLIES 324
Anilis
Visitor

Hey

I bought my CS2 in Augusti 2009 and it recently started making some terrible noise. It was always more noisy than the average laptop fan, but recently the keyboard is vibrating at times, due to the fan being so loud and noisy :slight_frown:

Called support so they will pick it up Monday hopefully. How do I know that they replace this fan with the new improved one? Dont feel tempted at sending my laptop in every other month due to faulty fan, my uni degree is very dependant on a working laptop.

Lets hope they can fix it :slight_smile:

profile.country.GB.title
Thalamus.
Champion

Hi Anilis,

welcome to Club VAIO.. :slight_smile:

If it's of any comfort a colleague of mine sent their CS, with a noisy fan, in for repair recently and was very happy when it was returned..

Anilis
Visitor

Cheers :slight_smile:

Lets hope for the best, I'll post back when i get it returned :slight_smile:

profile.country.GB.title
Thalamus.
Champion

I hope so too Anilis.. :four_leaf_clover:

profile.country.it_IT.title
coral_pink
Visitor

thalamus...we all send our vaios 3 or 4 times...and we still have the same problem.Even if the fan stays quiet for two months then it returns noisy...do ont cheat this poor girl...

profile.country.GB.title
Thalamus.
Champion

thalamus...we all send our vaios 3 or 4 times...and we still have the same problem.Even if the fan stays quiet for two months then it returns noisy...do ont cheat this poor girl...



I am NOT cheating anyone coral pink... :angry:

What in my reply to Anilis do you consider constitutes cheating.. :thinking:

Anilis
Visitor

thalamus...we all send our vaios 3 or 4 times...and we still have the same problem.Even if the fan stays quiet for two months then it returns noisy...do ont cheat this poor girl...



I am NOT cheating anyone coral pink... :angry:

What in my reply to Anilis do you consider constitutes cheating.. :thinking:



It was picked up yesterday, and we will see how it goes. Just the fact that I have to be without a laptop makes things very difficult for me, in conjunction with having to send in a 3 month old laptop for repairs in the first place, is enough to tick people off I guess.

If this problem persists I'll get another laptop. I dont have time for repeating this procedure every other month.

Anyways I'll post back when it gets returned :slight_smile: Cheers guys

foxynats
Visitor

Sent my Vaio a few months ago but the fan noise has returned with AVENGENCE!!
Is there anyone who has actually got anywhere with Sony? As (like everyone else on this thread) I can't send my laptop off every few months - I rely on my laptop for business and to be without it is simply not acceptable.
Is there anyway I can ensure that the fan fixed is actually a decent fan that won't need ANOTHER replacement??
I am so angry with my Vaio... and the lack of acknowledgement to Sony that this is actually a problem that deserves a recall!
Advice please...

profile.country.it_IT.title
coral_pink
Visitor

thalamus...we all send our vaios 3 or 4 times...and we still have the same problem.Even if the fan stays quiet for two months then it returns noisy...do ont cheat this poor girl...



I am NOT cheating anyone coral pink... :angry:

What in my reply to Anilis do you consider constitutes cheating.. :thinking:


i'm sorry thalamus, you always helped us but i'm so sceptical that when I read that a friend of yours was satisfied while we are all complaining about the fact our vaios break every month, I became a bit angry.In any case sorry.
foxynauts we all rely on our pc.Now my pc is silent but i'm so afraid of the moment it will start again to make that horible noise...and i'll have to send again.What scares me is the moment when the warranty will stop...then we won't be able to reapair our vaio anymore...in this very moment i don't have money to buy another pc...

Nazitf
Visitor

Does anyone know if the VGN-CS11 uses a Toshiba fan and what the fan's model number(s) is/are?

How does one get in touch with Sony’s repair centre if the warranty has expired? I just want to get a quote from them. Do their repairs come with a warranty?