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amedrage

HELP! My Laptop VGN-FZ31Z was running fine, now it has a black screen with green dots all over it. I'm sure it is an expensive repair - any ideas?

rich912

Hi amedrage,

You may very well have a faulty NVIDIA chip. If so this will be repaired free of charge within the first four years of purchase.

Have a look here:

http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/search.jsp?DocId=53420&l=en_GB&m=VGN-...

Rich

Go n-éirí an bóthar leat

View solution in original post

rich912

Hi amedrage,

You may very well have a faulty NVIDIA chip. If so this will be repaired free of charge within the first four years of purchase.

Have a look here:

http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/search.jsp?DocId=53420&l=en_GB&m=VGN-...

Rich

Go n-éirí an bóthar leat

pctech33

Hi,

You should determine the exact component that is causing the issue of a black screen. For this, restart the computer first in Safe Mode. Before troubleshooting, first take a backup of all the system files. Then determine which component is causing the problem. Find the extent of the damage caused by this problem. Then measures should be adopted to solve the issue. If the issue cannot be solved by you alone, then Sony customer care should be contacted.

http://forums.cnet.com/7726-19681_102-5188835.html

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