Just in case anyone is curious about how this saga continues:
I finally received an e-mail from sony on 7/11/2015 - too little too late, as I was just about to go on holiday and had to travel without my laptop. After I returned, my laptop was finally picked up for repairs by a courier on 17/12/2015.
A month later, I received a call from Sony telling me my Vaio's motherboard had failed. They said it would take up to a year (??) to get a part, but they could offer me buy back instead. I said I couldn't wait for a year so I would like to take the buy back option. They asked me for proof of purchase, which I e-mailed the same day.
Nine days later a received the following reply:
"Thank you for contacting Sony support.
In regards to your query, as per our second level reply, please be advised that we are unable to offer a buy back offer for your Vaio. Should you have further questions, please feel free to reply to this e-mail or contact us via numbers below."
That was it. No explanation. I immediately e-mailed them back to ask what they were planning to do to resolve this issue. That was four weeks ago, and still no reply.
The warranty agreement says:
If we do not repair the Product we will replace it with equipment of the same or similar specification
They have had my laptop for over two months now and I have no idea what they are doing with it.
If anyone has had a similar experience, I'd appreciate some advice as to what I should do next.
