Please could I have a proper email address for someone at Sony UK Customer Services please, further delay tactics by Sony are unacceptable. I ordered this as a custom-built unit direct from Sony and paid for it at the end of November 2013. I received it at the beginning of December 2013, but it worked for less than 3 weeks. It was returned for repair on January 2, 2014 and although it has been acknowledged as a built failure Sony have refused to carry out suitable repairs. I understand that this is a World-wide problem and is well known to Sony but Sony continue to ignore my statutory rights. I am a university student and I not only have money tied up in a laptop that I don't have but I'm also putting my degree on the line as there are tasks I cannot complete as I don't have my laptop, and without the tasks cannot complete my degree!
I have been in talks with Sony now for weeks and all I get is delay tactics, messages saying I'll have my situation resolved soon, followed by emails with excuses and apologies for not being able to provide any information at all. It is an unacceptable and inappropriate way to treat customers!
