finger reader not activating?

[virusse]

got a new series z vaio, all good, and biometrics kicked in for website logins.  all good but suddenly there is no prompt to swipe my finger on websites at all now.  all that time wasted registering the websites and now nothing!!  any ideas?? i have spent an hour troubleshooting, the registration is still ok and my long ins are showing up but not when i go online.....

[virusse]

alas still no use! i have enabled website log on but still nothing.  and having some problems with word now too... the joys of a new laptop!

[rich912]

Hi virusse,

Unless anyone else has any suggestions your best hope of help with this problem is the TrueSuite help forum.

https://support.authentec.com/Forum/tabid/318/GroupID/15/ForumID/52/Default.aspx

Should you find a solution then please let us know as this may help other users in the future.

Rich

[Blencogo]

I don't know if this helps.  There are some tutorials here: -

http://support.authentec.com/KnowledgeBase/KBview/tabid/843/ArticleId/460/How-do-I-register-a-websit...

It is possible that if the TrueSuite version was released before the present Browser version, you may need an update from TrueSuite I think you need TrueSuite 5 to use with IE 9/10.

http://support.authentec.com/KnowledgeBase/KBview/tabid/843/ArticleId/306/Browser-Support-in-TrueSui...

Only IE, Chrome and FF are supported.