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fingerprint reader not found - VPCSE2K9E

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iouAveiro
Visitor
June 2012
June 2012

fingerprint reader not found - VPCSE2K9E

I have a problem with finger print reader. Authen Tec TrueSuite is not able to find the sensor. The device manager correctly recognizes biometric device Authen Tec Inc. AES 1660, which is reported to work properly. I have the latest driver installed. On the other hand Windows (7) reports that it cannot find any biometric device. How to solve this problem?

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rich912
Contributor
Contributor
June 2012
June 2012

Hi iouAveiro,

As the device is recognised and reported as working correctly it would seem that it is not a driver problem.

Have you tried downloading and reinstalling the AuthenTec TrueSuite, Version 4.0.100.26 software from the Support site?

http://www.sony.co.uk/support/en/product/VPCSE2K9E_B/downloads/AUAOTH_00250823_0042__6144

Rich

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iouAveiro
Visitor
June 2012
June 2012

Yes, I reinstalled this version of AuthenTec TrueSuite from the Support site. This did NOT solve the problem.

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rich912
Contributor
Contributor
June 2012
June 2012

Hi iouAveiro,
Unless anyone else has any thoughts on this I suggest that you raise a case with Support.
Rich

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