Graphics Driver Update fails to install!

[dahogan48]

Hi,

This is slowly driving me insane.

VAIO Update tells me an update is available but the Update fails to install.

''Graphics Driver (Intel) 64bit - 8.15.10.2040

What is this?
This is an updated graphics driver.

What does it fix?
This update improves HDMI compatibility.

Manual installation steps

Exit all running programs.
Download this update and save it to your hard drive.
Double-click EP0000219982.exe to run it.
Wait until the installation is finished, and reboot the VAIO.''

Every time I start my Laptop, the update is waiting for me to shutdown/restart so it can install. It NEVER installs. I've turned off (unchecked) the notification but still it shows up. I managed to download the installer from an online Sony Site but even then it would not install.

Sony Vaio VPCEB1EOE - Philips HDMI HP w2207h

Thanks,

Dan

[Blencogo]

Hi Dan,

Can you check what version of the graphics driver is currently installed.  Just to eliminate the possibility that the update has been installed already.

[dahogan48]

Hi Blencogo.

Seasons Greetings & thank you for your reply.

Windows Device Manager
Display adapters
Intel(R) Graphics Media Accelerator HD
Driver version: 8.15.10.2008

[Blencogo]

I have emailed Sony so they can have a look at this.

[dahogan48]

Thank you very much

[dahogan48]

Hi Blencogo,

Have you heard anything back from Sony yet? The problem is still the same at this end.

Thanks,

[Blencogo]

No - it was referred to Vaio Update just before Christmas but I would not expect a reply yet.

It is a little strange that nobody else with the same model has reported a similar problem.

[dahogan48]

OK, thanks!

By the way, I tried updating the Driver from the Device Manager (search computer and Internet). The reply was ... 'Windows has determined the driver software for your device is up to date'.

[Blencogo]

Sony have asked if you have tried uninstalling the old driver manually before trying to install the update.

They also suggested that you try running the update as Administrator and that you try downloading the update again manually from the support site - here: -

http://support.vaio.sony.eu/computing/vaio/downloads/info/info.aspx?l=en_GB&url=VAIO/Updates/EP00002...

They also confirm no-one else has raised this problem.

[dahogan48]

Hi Blencogo,

Thank you for your reply. I notice the two posts above mine at this time read: 'Graphics driver update (ati) 8.723.8.2 seems like it will never end' and 'VAIO FTP problems, VAIO update can't update itself'.

I downloaded and ran the Driver in Admin Mode. It seemed to start unpacking and then just quit.

I deleted the current Driver and restarted the Laptop. Windows seems to have detected my HDMI screen and installed a suitable Driver for it.

I tried to update the Driver by having Windows look directly at the freshly Downloaded Driver.

I tried all manner of combinations of all of the above but I am still in exactly the same situation.

Windows Update seems convinced that my current Driver is the best fit for my System. It will not entertain this newer Graphics Driver.

Vaio Update insists that this newer Graphics Driver is better but it is unable to install it.

Dan

Message was edited by: dahogan48