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How can I cancel a order?

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icexcj
Visitor

How can I cancel a order?

How can I cancel a order? The bank declined my order, and asked me to repay. There is not a repayment option for the order in sony online shopping. So i want to cancel my order and make a new one , how can I do it. There is no cancel option in that page.

It is weird, the order status shows "Your payment is currently pending authorization" but the product status shows "Our factory has received your order and has scheduled production of your unit". I don't understand. Bank has already asked me to repay but they have already scheduled my order....

Message was edited by: icexcj

Message was edited by: icexcj

1 ACCEPTED SOLUTION

Accepted Solutions
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rich912
Contributor

Hi icexcj,

Assuming that you ordered from the Sony on-line store click the following link, and then under quick help enter your account. Once logged in you should be able to cancel or change your order.

http://www.sony.co.uk/section/support-help

Alternative try calling customer services on 0845 6000124

Rich

Go n-éirí an bóthar leat

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1 REPLY 1
profile.country.GB.title
rich912
Contributor

Hi icexcj,

Assuming that you ordered from the Sony on-line store click the following link, and then under quick help enter your account. Once logged in you should be able to cancel or change your order.

http://www.sony.co.uk/section/support-help

Alternative try calling customer services on 0845 6000124

Rich

Go n-éirí an bóthar leat