Hi MrsMacFarlane12,
Is there anything listed for the camera in Device Manager > Imaging Devices, if so is the device reported as working?
You could try resetting all USB devices which should eliminate a USB glitch – it has been known to work in the past but if there is a hardware problem it will make no difference.
Try resetting all USB devices.
To do this open Device Manager and expand Universal Serial Bus controllers. Delete all in the tree and then shut down. Disconnect the power supply, remove the battery and then hold down the power button for 30 seconds.
Re-attach the power adaptor, reconnect the battery and re-boot - Windows will reload all USB drivers.
Rich
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