Norton 360

[biancavaio]

Hi

This morning i installed Norton 360 .. everything was going fine , until this afternoon when , my friend tried to send me some files on MSN , and when i had tried to accept the file , it did , until when around 90% of the transfer is done the file fails and the error message says 'Virus scan failed please check settings' this message has only started to come up since i installed Norton 360 , I'm getting really impatient with Norton , and i used their live help service , which was completley useless because they just gave me one answer 'check the firewall settings' , which i had done before i had spoken with them , then the man in the Live help service said 'sorry' and ended the live help session what a rubbish service ..

Anyone know the solution?

Thanks in advance

Bianca

x

[apierc1]

Hello Bianca,

funnily enough I had the same problem with Norton 360 where upon completion of the transfer I was told that the virus scan couldn't be verified or whatever, that was until I did a system recovery. You really have 2 options:

1. Use the sharing folders as this doesn't produce the same problem (if you have the most up to date MSN Messenger Live, or;

2. I would advise to uninstall messenger and re-install it as after system recovery on my laptop I installed norton 360 first which I believe then allowed it to run properly with messenger (I can't guarantee this though). Of course you will lose any custom emoticons (I don't know how to save them but I pressume they are in the program files somewhere).

Hope this helps,

Andy

P.S. the support didn't help me much either, if you download the add-ons pack send me a message if you start getting problems with msn while using sites such as myspace.

[@5528097000005097]

or 3. Uninstall Norton altogether and treat yourself to some marvelous free security software!! :smileygrin:

[biancavaio]

Hi Redstring , apierc1

apierc1 Thanks for the help i shall try what you said this afternoon

RedString , Im stuck with Norton 360 now i cant get it refunded anymore , though I'am pleased to say that I've been quite happy with Norton products till this slight problem cropped up

Thanks again

Bianca

x

[glavaa]

i agree with redstring.

[apierc1]

I diss-agree with redstring

[jumpsuit]

Hi Bianca

In Messenger have you tried tools-options-file transfer

There you will see a checkable box for 'scan files for viruses using' uncheck that or swap it to a different anti virus if you have one.

[apierc1]

Actually Bianca,

If you look like Jumpy says under tools, file transfer, but instead of having no scanner, there should be a button asking if you want to download a OneCare scanner, I havbe just done this, and would probably say it's the best option,

Andy

[biancavaio]

Thanks Everyone ... Problems fixed .. apierc1 i did what you said about downloading Live care ... and my file transfers finally work :smileygrin:

x x x

[apierc1]

Good good :smileygrin: