Share your experience!
I have purchased a new RA304 about 9 weeks ago and i am very disapointed with the service offered by Sony now that the letter I on my keyboard has given up the ghost after just one week. they wont just exchange the keyboard as i would have expected, OH no i have to send everything back to them for a diagnostic test(pathetic), is this the norm for something like this, even the mouse has now started playing up.
i have purchased Sony goods for years and have spent numerous thousands on cinema systems, plasma screens, HDD etc and have never had anything go wrong, if this is the way they treat loyal customers to the brand by requesting stupid things i may have to look at broadening my horizons with my next purchase, after all its only a letter I, just send me a new keyboard for gods sake. please.
Sounds about right but doesn't make it right.
Bureaucracy gone mad!
Sounds about right but doesn't make it right.
Bureaucracy gone mad!
I have now gone back to the store i purchased it from John Lewis and must say they have been realy good,
That's good of them
Pretty poor service though from Sony.... but thats no suprise about the "send everything back" idea
Sony couldn't give a rodent's back-side how happy their customers are...
That very eloquently sums it all up.:smileygrin:
That's good of them
Pretty poor service though from Sony.... but thats no suprise about the "send everything back" idea
John Lewis is THE best place for electronics. 2 year warrenty on everything! FanTAStic!
I bought an ex-display Samsung notebook from them and, after a couple of weeks, the hard drive failed. They sent if off to Samsung, who promptly lost it! Meanwhile, JL had loaned me an HP, which was OK, but really huge. When Samsung couldn't find my notebook, JL offered me the HP which I turned down as it wasn't what I needed, so they gave me a brand-spanking-new Samsung Q10, which had better specs than the one that got lost! That was over 3 years ago and I'm using it now to write this! Best service full stop!
I bought my Vaio from them since I'd become friendly with the staff on the computer section and knew that they'd go out of their way if I had any problems with it.
I've never had any problems with any of my Sony products, but it seems to me that many people have had and they all have the same problems with Sony's customer service department. It's a wonder that Sony aren't loosing loyal customers left, right and centre considering the poor feedback they're getting on sites such as this. I'm on the PS2/PSP forums and the same problem persists with thier SCEE products. It's a real shame as they're slipping fast down my list of trusted electronics manufactures. They're gaining on Yamada at the bottom of said list! No, I jest, it's not THAT bad... yet!
Still, I hope that John Lewis can sort out your problem 'I' key as it seems that Sony couldn't give a rodent's back-side how happy their customers are...
Sony couldn't give a rodent's back-side how happy their customers are...
John Lewis is THE best place for electronics. 2 year warrenty on everything! FanTAStic!