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Hi everybody,
I have an issue with my VAIO VGN-FW55GF notebook. I buy it brand new on Nov '09 and everything working just find until Feb '10. Suddenly my built in webcam and mic no longer working. When I open ArcSoft WebCam Companion 3 it says "A webcam was not found or not work properly. Please click Connect button and try again", and after I click Connect button it says "Camera not found. The camera is either being used by another application or is not connected.". First I think maybe this is hardware issue, but as I google it seems to be driver issue. I read some articles that tell to update or trying to re-install the webcam driver, but I couldn't find my web cam driver on device manager.
I already thinking to bring my notebook to SONY dealer since it still on warranty period, but unfortunately I'm working overseas and seems the limited tourist warranty doesn't apply to country where I'm staying now. Can anybody help me with this issue? Or at least giving me any idea about this problem, because I'm still wondering whether this is a hardware or software problem.
Thanks in advance.
Welcome to ClubVaio bebek_loncat,
A fellow user informed Sony support about your case.
Can you send me by PM your contact details ?
- Your name:
- Your email:
- Laptop serial number: