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TrueSuite / Finger Authentification Not Working

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virusse
Visitor
July 2012
July 2012

TrueSuite / Finger Authentification Not Working

My TrueSuite software appears to be running well, it has my websites listed, recognises fingerprints etc. HOWEVER, for some reason when I go online to the websites, it does not prompt or recognise finger authentification and asks for the manual method, and in fact doesnt even save the login details when requested!

Has anyone else had these difficulties?

I have had the (new) laptop a couple months now so need to resolve before warranty expires.

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3 REPLIES 3
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rich912
Contributor
Contributor
July 2012
July 2012

Hi viruses,

If you happen to be using either Chrome or Firefox as your browser I believe that there is an update available for recent releases of browser that addresses this issue.

What is your Vaio model and which browser are you using?

Rich

Go n-éirí an bóthar leat
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profile.country.en_GB.title
virusse
Visitor
July 2012
July 2012

viao model series 7, internet explorer 7

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profile.country.GB.title
rich912
Contributor
Contributor
July 2012
July 2012

Hi virusse,

I don't know the answer to this problem but suggest you have a look at the Authentec forum for a solution, or post a question there.

https://support.authentec.com/Forum.aspx

Rich

Go n-éirí an bóthar leat
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