Adaptive sound control not working on xm3

[LondonSound]

Hello - I recently got the XM3s. I had a pair before but there was a fault in them.

i note in the new pair the adaptive sound control does not work. The wheel just keeps moving but the noise cancelling does not change. 

I’m on 2.0.0 (should I upgrade? I hear so many negative things!). I have iOS 12.2 on an iPhone X.

i tried resetting and restoring to factory settings as well.

anyone else have this issue?

thanks!

[IamNic]

Hello @LondonSound,

have you tried to reset the headphones or reinstall the Headphones Connect app?

- Nic

[LondonSound · Accepted solution]

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@IamNic wrote:

Hello @LondonSound,

have you tried to reset the headphones or reinstall the Headphones Connect app?

- Nic

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Thanks for your message. Before I read this I decided to change the location settings. It was previously at Always On, I changed it to When using app. I noted when this happened location settings actually got used. I then deleted the app and reinstalled. 

It worked!

thanks!

[IamNic]

Hello @LondonSound,

thanks for letting me know how you resolved the issue.

- Nic