NWZ-W273s Volume keeps dropping

[lesharkey]

My earphones have been brilliant for several years, but now when I press play I can hear the music, then the volume drops until I can no longer hear it, if I hold the Volume + button it comes back, but as soon as I release it, it drops again, anyone have any idea?

[jumpsuit]

Hi @lesharkey  and welcome to the Community

Is every other function working on them?

Have you tried a reset?

(Press the RESET button with a pen or a paper clip, etc.

When you reset your Walkman, please make sure of the following:

Your Walkman is not connected to your computer.

Your Walkman is not playing back music.)

If it didn't help then its probably best getting in touch with Support.

Details here

Keep us posted