Sony Headphone app not connecting with my WH-H900N Headphones

[massieg]

The Sony Headphone app on my Iphone 8 is not connecting with my  WH-H900N Headphones.

It has paired successfully with the Iphone and i am merrily listening to music on Spotify.

The App comes up with the following message 'unable to retreive information'.

Anyone know what the problem is 

[IamNic · Accepted solution]

Hello @massieg,

have you tried starting the app first and then put the headphones back into pairing mode?

- Nic

[massieg]

Thanks 

That did the job

[IamNic]

Hello @massieg,

thanks for getting back to me - glad I could help.

- Nic