Hi,
I just want to ask a question to see if anybody has had this issue or if they can guide me on how to deal with this situation.
I have had my MDR 1000X since june and i rarely use them and they are in perfect condition. I bought them for around £330 and I love them.
However after keeping them in the hard carrying case provided i have opened them up and the swival have broken on the right earcup. I have raised a case with sony and was rudely spoken to down the phone by a customer service analyst. I was passed to a manager and after speaking to a manager who was actually laughing at me as she accused me of turning the right headphone 360 Degrees. I find it disgraceful.
The headphones stop when they are being turned so i have no idea how she would think they could even go 360 degrees. I have been told by sony they are classing this as "Physical damaged caused by owner". I Am extremely fustrated with this service and the way i was treated.
The swival bit on the earcup is actually in the inside of he device so im not sure how i would even break this. However I would not be trying to deliberately break a £300+ pair of headphones.
I think this issue would be down to cheap plastics used during manufacture.
Can anybody on hear advise on this issue? I feel very let down by sony who pride themselves in customer service.
thanks
J
