Sony mdr-1000xm2 anything but background noise when placing calls

[Tracaja]

People cannot hear anything but noise when I use my phone brand new mdr-1000xm2. I believe we all have the same problem once looks like is inherent to the product, sadly. At first I thought was something related to the settings but after contacting Sony (case 03696320) they said the noise cancelling turns off when receiving/ placing calls! Wow this is very dissapointing for a fancy phone produced for one of the most respectable eletronic manufacturers in the World. Shame on you Sony.

The main purpose I bought this phone was for making calls as I have a long daily commute. Now when I receive a call I need to turn off my phone, remove it and use my cell phone with one hand which  is dangerous while driving.

It is worth to say Sony replaced my previous model which had the very kown issue related to the headbang cracking for this "new" model. I thought they sent me a phone with quality problems but no. Sorry Sony but even a 5$ wired phone is better for making calls.

[Pascale_F]

Hi Tracaja,

You'll need to post about this over on the Sony Mobile forum.

Thanks,

Pascale

[Tracaja]

Hi Pascale,

This is about a sony mdr-1000xm2. I thought this should be in the portable audio community, no? I believe you undestood it was a cell phone.

So let me know if will be posted or not please.

Thank You

[Pascale_F]

Hi Tracaja,

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas. 

Thanks,

Pascale

[batee5]

Hi Tracaja,

Welcome to our community!

Noise cancelling stops when you're on an active call as calls depend on the mic that suppresses noise when using the noise cancelling function. Also, regarding noise while on calls, Sony recommends that the phone should be at least 50 cm(19 3/4 in.) away from the headset as noise may result if the headset and the smartphone or mobile phone are too close.

Regards,

Batee5