SONY Not replacing my MDR-1000X

[sony_2019]

I called sony customer care and a lady called May told me since my headphones are broken on the hinge they will not replace it since it is physical damage. What can i do? Attached are the pictures for my headphones

[jumpsuit]

Hi @sony_2019 and welcome to the Community

This post has been escalated for you by another member, so someone from Sony

Support will be in touch with you in the hext few days.

If we hear anything in the meantime then they or I will post back here.

Cheers