Sony WH-1000XM3 voice control

[Essedoubleu]

Hello!

I’ve bought the wh-1000-XM3 headphones but don’t want to use voice control. I have switched off voice dial on my phone (iPhone 7) but headphones can still activate my phone when locked and make calls. How can I switch voice control off?

Thank you.

[Pascale_F]

Hi Essedoubleu, 

Welcome to the community. 

I'm just going to see what I can find out for you about the voice control. In the meantime, maybe someone else in the community might be able to help. 

Thanks,

Pascale

[Vanilla_]

Hi Essedoubleu,

That's weird. Have you tried to disable Siri control when your phone is locked? I've found the instructions to activate the Voice control in this User manual: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703074.html. You can follow the same steps and disable (Siri When Locked).

Let us know if this works,

Vanilla_

[Hannahbray]

Sadly this doesn’t work I’ve turned off all Siri features and it still activates voice control. Very annoying.

[Win_88]

How about disabling siri voice detection: https://www.howtogeek.com/667895/how-to-disable-siri-on-your-iphone-and-ipad/

Win_88

[Hannahbray]

Sadly the only way to stop it is to remove the playback setting on the headphones, so it happens because when you want one of them to be able to skip a song etc one of the settings is about voice control. So the only way to stop it is to choose another function or turn the functions off completely! Pretty lame to have to lose those functions but better than calling random people.

Hannah Bray

[Win_88]

I'll raise feedback to Sony about this for you. Maybe a future update changes that

[Stephen.torque]

Hey Essedoubleu,

Did you ever manage to fix this problem?

I have just purchased and started using these headphones and have the same issue. I’ve totally turned Siri off and still voice dialling is activated and calls totally random people! So annoying! I can’t use these headphones if this isn’t fixed.

Stephen

[Hannahbray]

No sadly the only way to turn it off is to turn playback controls off your headphones which is crap cause you can’t use any of the features.

Hannah Bray

[Stephen.torque]

Thanks for replying.

That is so so crap though! I’m calling all sorts of random people. I can’t see why more have this issue, there is little info about it online. 

Does anyone know how to turn all the playback controls off?

Many thanks,

Stephen